1. Acceptance of These Terms

By accessing or using the Workman Services website (“Site”) or purchasing any air-conditioning product or service (“Products/Services”) from us, you agree to be bound by these Terms & Conditions (“Terms”). If you do not accept these Terms in full, you must refrain from using the Site or transacting with us.

2. Definitions

• “Company,” “we,” “our,” “us” – Workman Services (registered in Pakistan).

• “Customer,” “you,” “your” – Any individual or entity accessing the Site or ordering Products/Services.

• “Products” – Air-conditioning units, spare parts, accessories, and related HVAC items listed on the Site.

• “Services” – Delivery, installation, maintenance, repair, and after-sales support carried out by or on behalf of Workman Services.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to place an order. By ordering, you confirm that any data you provide is accurate and complete.

4. Product & Service Information

We strive to keep descriptions, specifications, and images accurate. However, minor variations (e.g., model updates) may occur. All Products are subject to availability. We reserve the right to discontinue or alter any Product or Service without notice.

5. Pricing & Payments

1. Prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.

2. We may update prices at any time; the price you see at checkout is the price in force when you submit your order.

3. Accepted payment methods include credit/debit card, bank transfer, and any other options shown at checkout.

4. Payment must be received in full before Products are dispatched or Services scheduled.

6. Order Process & Contract Formation

1. Placing an order constitutes an offer to purchase.

2. We will send an order-confirmation email; however, the contract is formed only when we issue a dispatch or service-schedule confirmation.

3. We may refuse or cancel any order (with a full refund) for reasons including, but not limited to, stock unavailability, payment issues, or suspected fraud.

7. Delivery & Installation

1. Delivery dates are estimates, not guarantees. Delays caused by courier, customs, or unforeseen events are beyond our control.

2. Risk passes to you on delivery; title passes when full payment is received.

3. Installation (if purchased) must be performed by our certified technicians or partners. Failure to use approved installers may void warranties.

8. Returns, Refunds & Exchanges

1. You may return unused Products within Same days of delivery, provided they are in original condition and packaging.

2. Custom-ordered or installed items are non-returnable.

3. Refunds (less any shipping/installation fees) will be processed via the original payment method within 14 business days after we receive and inspect the returned goods.

4. To initiate a return, contact info@workmanservices.com.pk with your order number.

9. Warranty

1. All Products carry a standard [e.g., 2-year] manufacturer’s warranty against defects in materials or workmanship.

2. Warranty covers parts but excludes consumables, misuse, improper installation, unauthorised repairs, or normal wear and tear.

3. To claim, provide proof of purchase and serial number; we will guide you through inspection, repair, or replacement.

10. After-Sales Service & Maintenance

Preventive maintenance contracts are available for both residential and industrial clients. Service visit schedules, response times, and fees are detailed in separate agreements.

11. User Accounts & Security

If you create an account, you are responsible for maintaining confidentiality of your login credentials and for any activities under your account. Notify us immediately of unauthorised use.

12. Intellectual Property

All Site content—including logos, text, graphics, and software—is owned by Workman Services or its licensors and protected by intellectual-property laws. No material may be copied, reproduced, or distributed without prior written consent.

13. Acceptable Use

You agree not to:

• Violate any local, national, or international law.

• Upload or transmit harmful code.

• Interfere with or disrupt the Site’s integrity or performance.

• Misrepresent your identity or affiliation with any person or entity.

14. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites.

15. Limitation of Liability

To the fullest extent permitted by law, Workman Services shall not be liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, Products, or Services. Our total liability under any claim shall not exceed the amount you paid for the specific Product or Service giving rise to the claim.

16. Indemnification

You agree to indemnify and hold Workman Services, its directors, employees, and agents harmless from any claim, loss, or demand arising out of your breach of these Terms or your misuse of the Site or Products.

17. Force Majeure

We are not liable for any delay or failure to perform resulting from events beyond our reasonable control—including acts of God, natural disasters, war, labour disputes, embargoes, or government actions.

18. Governing Law & Jurisdiction

These Terms and any disputes arising hereunder shall be governed by the laws of Pakistan. Courts located in [insert city] shall have exclusive jurisdiction, unless mandatory law dictates otherwise.

19. Dispute Resolution

We encourage amicable resolution. If negotiations fail, disputes may be referred to [e.g., Pakistan’s consumer court or an agreed arbitration body] for binding arbitration.

20. Modifications to Terms

We may revise these Terms at any time by posting the updated version on the Site and indicating the “Last Updated” date. Continued use after changes constitute acceptance of the new Terms.

21. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreement you enter into with us, constitute the entire agreement between you and Workman Services and supersede all prior understandings.

23. Contact Information

For questions about these Terms or any aspect of our Products/Services, please contact:
Email: support@workmanservices.com.pk
Phone: +92 306 4410583 (Mon–Sat, 9 AM – 6 PM)